Get Fast, Efficient & Tracked Assistance with Our New Service System!

A central hub for all your help requests, job inquiries, website updates, and technical services.

Email

help@simontodd.design
Send us an email, and your request will automatically be logged as a ticket in our system for tracking and follow-up.

WhatsApp

+44 28 3753 7273
Reach us on WhatsApp for quick inquiries. Your messages will be logged into our system, ensuring a seamless response from our team.

Web Portal

help.simontodd.design
Submit, track, and manage all your requests in one place with our dedicated online service portal.

How It Works

Our Service Levels

Ad-Hoc Service (Pay-as-you-go)

🔹 Ideal for businesses needing occasional updates, fixes, or assistance.
🔹 Requests handled as soon as availability allows.
🔹 First-come, first-served basis.

Priority Service (Retainer-based)

🔹 Perfect for businesses requiring ongoing priority access to our services.
🔹 Purchase a set number of hours per month.
🔹 Guaranteed faster turnaround times.
🔹 Flexible plan – adjust hours each month (must be set 7 days before renewal).